Subscriptions: Spacing publishes four issues each year. Our Summer and Winter issues are Toronto-centric and our Spring and Fall issues focus on cities across Canada. If you opt for a National issue–only subscription, it will only include the Spring and Fall issues for the duration of your subscription.
For Canadian subscriptions, shipping is included in the price for each subscription. American subscriptions will be charged an additional fee to cover the extra shipping costs.
All of our Canadian subscription mailings are done through Canada Post Publications Mail on a monthly basis. New subscriptions and gift subscriptions automatically start with on the next issue being mailed (ie: if the final mailing for the current newsstand issue has already passed, your subscription will begin with the upcoming issue).
Merchandise and back issues: Merchandise and back issue orders are processed and received by Canada Post on a weekly basis. This is in addition to delivery time estimates that may be displayed during the check-out process. Orders for multiple or large sets may require additional processing time based on stock. When your order ships, you will receive a notification email.
Lettermail: The cheapest, no-frills method of shipping. This method does not come with insurance, tracking information, or delivery guarantees. Canada Post does not accept claims on lost or damaged packages shipped via lettermail.
*Regular parcel: Delivery time estimated between 2 – 9 business days, non-guaranteed. This method is trackable but is not insured. Canada Post does not accept claims on damaged packages shipped via regular parcel.
*Xpresspost (within Canada): Delivery time up to 2 business days, guaranteed. Trackable and insured for $100.
USA Small and Light packet: Delivery time “in as little as 4 business days”. This method does not come with insurance, tracking information or delivery guarantees. Canada Post does not accept claims on lost or damaged packages shipped via small or light packet. Please note – American orders may be subject to additional wait times while clearing customs.
*Xpresspost (USA): Delivery time “in as little as 2 – 3 business days”. This method includes tracking, delivery guarantee, and insurance up to $100. Please note – American orders may be subject to additional wait times while clearing customs.
* If your package has been lost in transit (Regular parcel and Xpresspost), damaged (Xpresspost only), or late (Xpresspost only), contact us at email@example.com with your order information and telephone number and we can file a claim through Canada Post and either offer a refund or send a replacement.
Please note – We can do special orders for merchandise outside of Canada and the USA. Please contact firstname.lastname@example.org for details. Unfortunately, we are not currently able to process international subscriptions.
What if I ordered the wrong item?: If you receive your order and realize that, say, you ordered a button set instead of a magnet set by mistake, we will glady process an exchange for you (inventory permitting). Let us know by emailing email@example.com and send us back the original item return-to-sender. Once we receive the package back, we can remove your incorrect order, refund the original transaction, and get you to place a new order for the intended merchandise.