PLEASE NOTE: Due to the current Covid-19 situation and the unprecedented surge in online shopping, Canada Post has suspended delivery standards. Please take this in to account when ordering and understand that we are unable to make your order be delivered any faster. Please disregard the information below.
Shipping rates provided during checkout are direct from Canada Post based on the size, weight, and destination of your order.
Please note: Canadian orders that select "Oversized Lettermail" shipping do not include tracking or insurance. Canada Post does not guarantee lettermail packages and we are unable to cover any orders lost or damaged in transit. Buyer beware!
We process all merchandise orders on a weekly basis, which is picked up by Canada Post by the last business day of that week. Shipping estimates provided at checkout does not include processing time, and only is applicable once the item ships and is in Canada Post's possession.
Package lost or damaged?: If you selected any shipping method other than "Oversized Lettermail", send us an email to email@example.com with your order information and telephone number and we can file a claim to Canada Post. They will investigate and either issue a refund to you, or refund us so that we can send out a replacement.
New subscriptions and gift subscriptions automatically start with on the next issue being mailed. If you place a renewal with the same information as your previous subscription, we will be able to link the subscriptions and your renewal will begin when your old subscription ends (with older, expired subscriptions, renewals will begin with the next issue being mailed).
If you are purchasing a subscription as a gift for someone else, you must use their address as the shipping address. Otherwise it gets shipped to you.
For Canadian subscriptions, shipping is included in the price for each subscription. American subscriptions will be charged an additional fee to cover the extra shipping costs. We are not able to offer subscriptions outside of Canada and the U.S. but back issues and merchandise can be sent internationally.
Subscriptions are considered final sale and are not applicable for a return.
IN STORE PICKUP
You can pick up your order in person at our Toronto retail store located at 401 Richmond St W (Spadina & Richmond). You will receive an email notification when your order is ready to pick up. Please do not come in before you receive your notification (unless you just want to say hi, or buy more stuff!) as some of our items are not accessible to our floor staff.
We will hold on to your purchase for 30 days after its fulfillment. If it has not been picked up after 30 days, we will cancel the order and issue a refund less a 25% restocking fee. (18/06/2019)
(07/01/2021) PLEASE NOTE: Due to the current lockdown restrictions, we are unable to offer exchanges at all. If you would like to exchange an item purchased, you will need to place a NEW order for the item you would like, and return the item you want to exchange. We are not allowed to do any in person transactions.
All subscriptions and any items that have been marked down in price are not returnable. For all other items see below.
Online purchases: We are happy to take returns for unused, unopened items purchased from our online store. Simply email us at firstname.lastname@example.org with your order information and the reason for the return and we'll let you know how to proceed. Send the package back to us, with tracking, and once we receive it we will either exchange the item or refund your original payment, less shipping charges. Some exemptions may apply.
You can also come to our store to exchange an item. Please see our main page for current hours.
Please note that there is a 60-day window on refunds. Whether we have not received a package sent back to us in that time, or if an in-store pickup has been picked up by that time, we are unable to process a refund beyond the 60-day window.
In store purchases: If you made a purchase (or received a gift) from our bricks and mortar store, simply return the unused, unopened items back to our store, accompanied by the receipt, within 30 days of purchase and we will happily exchange it or issue a store credit for the purchase price.