SHIPPING (Good Foot Delivery):
Good Foot is a Toronto-based courier service that provides meaningful employment to the neuro-diverse community.
Orders that fit within the weight and location restrictions are eligible for shipping by Good Foot Delivery couriers. The cutoff for same-day delivery service is 1pm, and they do not deliver on weekends. Orders placed at these times will be delivered next business day.
SHIPPING (Canada Post):
Shipping rates provided during checkout are direct from Canada Post based on the size, weight, and destination of your order. We do not set the price of shipping, nor can alter the price you are being charged. This is all directly from Canada Post.Shipping estimates provided at checkout does not include processing time, and only is applicable once the item ships and is in Canada Post's possession.
Package lost or damaged?: Send us an email to firstname.lastname@example.org with your order information and telephone number and we can file a claim to Canada Post. They will investigate and either issue a refund to you, or refund us so that we can send out a replacement.
New subscriptions and gift subscriptions automatically start with on the next issue being mailed. If you place a renewal with the same information as your previous subscription, we will be able to link the subscriptions and your renewal will begin when your old subscription ends (with older, expired subscriptions, renewals will begin with the next issue being mailed).
If you are purchasing a subscription as a gift for someone else, you must use their address as the shipping address. Otherwise it gets shipped to you.
For Canadian subscriptions, shipping is included in the price for each subscription. American subscriptions will be charged an additional fee to cover the extra shipping costs. We are not able to offer subscriptions outside of Canada and the U.S. but back issues and merchandise can be sent internationally.
Subscriptions are considered final sale and are not applicable for a return.
IN STORE PICKUP
You can pick up your order in person at our Toronto retail store located at 401 Richmond St W (Spadina & Richmond). You will receive an email notification when your order is ready to pick up. Some of our stock is not available on the sales floor and we are unable to fulfill in store pick up orders on demand, please do not come in before you receive your notification (unless you just want to say hi, or buy more stuff!).
We are not responsible for in store pickup orders that have been left for over 3 months. Such orders will be considered abandoned.
Online purchases: We are happy to take returns for unused, unopened items purchased from our online store. Simply email us at email@example.com with your order information and the reason for the return and we'll let you know how to proceed. Send the package back to us, with tracking, and once we receive it we will either exchange the item or refund your original payment, less shipping charges. Some exemptions may apply.
We request that you do not bring online orders in to our retail store for returns, as online and in store sales are processed separately. Store staff will not be able to process your return immediately, and your return may not be processed for a few days until online store staff are back in the office. As they are separate systems, online purchases cannot be exchanged for items in store, we would need to return the original order for a refund.
Please note that there is a 30-day window on refunds. Whether we have not received a package sent back to us in that time, or if an in-store pickup has been picked up by that time, we are unable to process a refund beyond the 30-day window.
In store purchases: If you made a purchase (or received a gift) from our bricks and mortar store, simply return the unused, unopened items back to our store, accompanied by the receipt, within 30 days of purchase and we will happily exchange it or issue a store credit for the purchase price. Sale and clearance items, as well as magazines, calendars, postage stamps, and certain apparel are final sale. Please check the bottom of your receipt for further information.